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Guide to Providing Effective Communication and Language Assistance Services

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Administrator Track

  1. Home
  2. Curriculum Introduction
    1. What is the Guide to Providing Effective Communication and Language Assistance Services (The Guide)?
    2. What Does The Guide Offer?
    3. What is Effective Communication?
    4. What are Language Assistance Services?
    5. Why are Effective Communication and Language Assistance Services Important?
    6. What are the National CLAS Standards?
  3. Section 1: Organizational Self-Assessment
    1. Organizational Self-Assessment
    2. Case Study
    3. What is an Organizational Self- Assessment?
    4. Why Should We Conduct an Organizational Self-Assessment?
    5. How Does My Organization Conduct a Self-Assessment?
    6. Using the Findings from Your Organizational Self-Assessment
    7. Case Study
    8. Summary
  4. Section 2: Organizational Readiness
    1. Organizational Readiness
    2. Case Study
    3. Considering and Assessing Your Organization's Readiness to Provide Effective Communication and Language Assistance Services
    4. Tips to Improve Organizational Readiness
    5. Case Study
    6. Summary
  5. Section 3: Strategies to Providing Effective Communication and Language Assistance Services
    1. Strategies to Providing Effective Communication and Language Assistance Services
    2. Case Study
    3. Part 1: Cross-Cultural Communication Skills
    4. Part 2: Verbal Communication
    5. Part 3: Written Communication
    6. Part 4: Signage and Wayfinding
    7. Part 5: Notice of Communication and Language Assistance Services
    8. Case Study
    9. Summary
  6. Section 4: Evaluation
    1. Evaluation
    2. Case Study
    3. Involving Others in Evaluation – Part 1
    4. Determining What Should Be Evaluated
    5. Choosing an Evaluation Design
    6. Staffing an Evaluation: Involving Others in Evaluation – Part 2
    7. Conducting an Evaluation Internally
    8. Working With an External Evaluator
    9. Conducting the Evaluation and Sharing the Findings
    10. Case Study
    11. Summary
  7. What's Next
    1. What's Next
  8. Toolkit
    1. Glossary
    2. Worksheets
    3. References
  9. Resource Library
    1. Resource Library
  10. Credit Information
  11. Technical Requirements
  12. Help/FAQs
  13. Footer
    1. Copyright
    2. Acknowledgements
    3. Privacy Statement
    4. Sitemap
    5. Section 508 Compliancy
    6. Contact Us
    7. USA.gov
    8. HHS Home
    9. Plain Writting Act
    10. Freedom of Information Act

Provider Track

  1. Home
  2. Curriculum Introduction
    1. What is the Guide to Providing Effective Communication and Language Assistance Services (The Guide)?
    2. What Does The Guide Offer?
    3. What is Effective Communication?
    4. What are Language Assistance Services?
    5. Why are Effective Communication and Language Assistance Services Important?
    6. What are the National CLAS Standards
    7. Strategies to Providing Effective Communication and Language Assistance Services
  3. Case Study
    1. Case Study
  4. Part 1: Cross-Cultural Communication Skills
    1. Part 1: Cross-Cultural Communication Skills
    2. The RESPECT Model
    3. Summary
  5. Part 2: Verbal Communication
    1. What is Verbal Communication?
    2. What Are Interpretation Services and Why Are They Important?
    3. Types of Interpreters
    4. The Mode of Interpretation and Methods of Delivery
    5. Working Effectively With an Interpreter
    6. Summary
  6. Part 3: Written Communication
    1. What is Written Communication?
    2. Determining When to Use Translated Materials
    3. Making Sure Translated Materials are Accessible to Individuals Receiving Care
    4. Summary
  7. Part 4: Notice of Communication and Language Assistance Services
    1. Part 4: Notice of Communication and Language Assistance Services
    2. What Should be Included in Communication and Language Assistance Services Notices?
    3. Suggested Methods for Providing Notice of Communication and Language Assistance Services Provided by Your Organization
    4. Summary
  8. Case Study
    1. Case Study
  9. What's Next
    1. What's Next
  10. Toolkit
    1. Glossary
    2. Worksheets
    3. References
  11. Resource Library
    1. Resource Library
  12. Credit Information
  13. Technical Requirements
  14. Help/FAQs
  15. Footer
    1. Copyright
    2. Acknowledgements
    3. Privacy Statement
    4. Sitemap
    5. Section 508 Compliancy
    6. Contact Us
    7. USA.gov
    8. HHS Home
    9. Plain Writting Act
    10. Freedom of Information Act

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