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Site Map
Administrator Track
- Home
- Curriculum Introduction
- What is the Guide to Providing Effective Communication and Language Assistance Services (The Guide)?
- What Does The Guide Offer?
- What is Effective Communication?
- What are Language Assistance Services?
- Why are Effective Communication and Language Assistance Services Important?
- What are the National CLAS Standards?
- Section 1: Organizational Self-Assessment
- Organizational Self-Assessment
- Case Study
- What is an Organizational Self- Assessment?
- Why Should We Conduct an Organizational Self-Assessment?
- How Does My Organization Conduct a Self-Assessment?
- Using the Findings from Your Organizational Self-Assessment
- Case Study
- Summary
- Section 2: Organizational Readiness
- Organizational Readiness
- Case Study
- Considering and Assessing Your Organization's Readiness to Provide Effective Communication and Language Assistance Services
- Tips to Improve Organizational Readiness
- Case Study
- Summary
- Section 3: Strategies to Providing Effective Communication and Language Assistance Services
- Strategies to Providing Effective Communication and Language Assistance Services
- Case Study
- Part 1: Cross-Cultural Communication Skills
- Part 2: Verbal Communication
- Part 3: Written Communication
- Part 4: Signage and Wayfinding
- Part 5: Notice of Communication and Language Assistance Services
- Case Study
- Summary
- Section 4: Evaluation
- Evaluation
- Case Study
- Involving Others in Evaluation – Part 1
- Determining What Should Be Evaluated
- Choosing an Evaluation Design
- Staffing an Evaluation: Involving Others in Evaluation – Part 2
- Conducting an Evaluation Internally
- Working With an External Evaluator
- Conducting the Evaluation and Sharing the Findings
- Case Study
- Summary
- What's Next
- What's Next
- Toolkit
- Glossary
- Worksheets
- References
- Resource Library
- Resource Library
- Technical Requirements
- Help/FAQs
- Footer
- Copyright
- Acknowledgements
- Privacy Statement
- Sitemap
- Section 508 Compliancy
- Contact Us
- USA.gov
- HHS Home
- Plain Writting Act
- Freedom of Information Act
Provider Track
- Home
- Curriculum Introduction
- What is the Guide to Providing Effective Communication and Language Assistance Services (The Guide)?
- What Does The Guide Offer?
- What is Effective Communication?
- What are Language Assistance Services?
- Why are Effective Communication and Language Assistance Services Important?
- What are the National CLAS Standards
- Strategies to Providing Effective Communication and Language Assistance Services
- Case Study
- Case Study
- Part 1: Cross-Cultural Communication Skills
- Part 1: Cross-Cultural Communication Skills
- The RESPECT Model
- Summary
- Part 2: Verbal Communication
- What is Verbal Communication?
- What Are Interpretation Services and Why Are They Important?
- Types of Interpreters
- The Mode of Interpretation and Methods of Delivery
- Working Effectively With an Interpreter
- Summary
- Part 3: Written Communication
- What is Written Communication?
- Determining When to Use Translated Materials
- Making Sure Translated Materials are Accessible to Individuals Receiving Care
- Summary
- Part 4: Notice of Communication and Language Assistance Services
- Part 4: Notice of Communication and Language Assistance Services
- What Should be Included in Communication and Language Assistance Services Notices?
- Suggested Methods for Providing Notice of Communication and Language Assistance Services Provided by Your Organization
- Summary
- Case Study
- Case Study
- What's Next
- What's Next
- Toolkit
- Glossary
- Worksheets
- References
- Resource Library
- Resource Library
- Technical Requirements
- Help/FAQs
- Footer
- Copyright
- Acknowledgements
- Privacy Statement
- Sitemap
- Section 508 Compliancy
- Contact Us
- USA.gov
- HHS Home
- Plain Writting Act
- Freedom of Information Act